Communication – Page 2 – Skills for Success Practitioner Tools & Resources

Proposals

Proposals are formal reports to explain how an individual or organization might accomplish the specified project effectively.

Funding programs and grants for jobs, training, and social development projects. Employment and Social Development Canada. https://www.canada.ca/en/employment-social-development/services/funding.html
RFP: What a Request for Proposal Is, Requirements, and a Sample. Investopedia. https://www.investopedia.com/terms/r/request-for-proposal.asp

Psychological Safety

Communication, Diversity and InclusionSFS-3.5

Psychological Safety is the belief that you will not be punished or humiliated for speaking up with ideas, questions or concerns. This helps participants feel included and are more prepared to succeed in the workplace.

Psychological safety in adult learning. https://gato-docs.its.txst.edu/. (n.d.). https://gato-docs.its.txstate.edu/jcr:7ab1e8df-aa2b-4884-8871-f659c672d327/English%20(2021)%20-%20Blog.pdf

Research on Teaching Communication

Communication, ResearchSFS-3.8

Communication skills help participants’ ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others.

The following links include research data and evidence to support the instruction of communication.

Al-Elq, A. H. (2010). Simulation-based medical teaching and learning. Journal of Family and Community Medicine, 17(1), 35-40. https://doi.org/10.4103/1319-1683.68787 (login required).
Baile, W. F., & Blatner, A. (2014). Teaching Communication Skills: Using Action Methods to Enhance Role-play in Problem-based Learning. Simulation in Healthcare, 9(4), 220-227. https://doi.org/10.1097/SIH.0000000000000019 (login required).
Blackmore, A., Kasfiki, E. V., & Purva, M. (2018). Simulation-based education to improve communication skills: A systematic review and identification of current best practice. BMJ Simulation and Technology Enhanced Learning, 4(4). https://doi.org/10.1136/bmjstel-2017-000220 (login required).
Grognet, A., & Van Duzer, C. (2002). Listening Skills in the Workplace. Spring Institute for International Studies, ATTN: ELT/TA Project, 1610 Emerson Street, Denver, CO 80218. https://eric.ed.gov/?id=ED468604
King, A., & Hoppe, R. B. (2013). “Best Practice” for Patient-Centered Communication: A Narrative Review. Journal of Graduate Medical Education, 5(3), 385-393. https://doi.org/10.4300/JGME-D-13-00072.1 (login required).
Lee, J., Kim, H., Kim, K. H., Jung, D., Jowsey, T., & Webster, C. S. (2020). Effective virtual patient simulators for medical communication training: A systematic review. Medical Education, 54(9), 786-795. https://doi.org/10.1111/medu.14152 (login required).
Martin-Raugh, M. P., Williams, K. M., & Lentini, J. (2020). The Malleability of Workplace-Relevant Noncognitive Constructs: Empirical Evidence From 39 Meta-Analyses and Reviews. ETS Research Report Series, 2020(1), 1-25. https://doi.org/10.1002/ets2.12306 (login required).
Metusalem, R., Belenky, D., & DiCerbo, K. (2017). Skills for today: What we know about teaching and assessing communication. Pearson. https://www.pearson.com/content/dam/one-dot-com/one-dot-com/global/Files/efficacy-and-research/skills-for-today/Communication-FullReport.pdf
Ruetz, N. (1997). Effective Communication. Improving Reading, Writing, Speaking, and Listening Skills in the Workplace. Instructor’s Guide. Workplace Education. Project ALERT. https://eric.ed.gov/?id=ED424385 (login required).
SRDC. (2021). Research Report to Support the Launch of Skills for Success: Structure, Evidence and Recommendations. Final draft report.
Thompson, J. (2020). Measuring student success skills: A review of the literature on complex communication. Center for Assessment. https://files.eric.ed.gov/fulltext/ED607786.pdf

Role Assignment

Active Learning Strategies, Collaboration, CommunicationSFS-3.5

Role assignment includes the various roles that are assigned to participants in a group, such as reader, elaborator, clarifier, writer, etc. These roles allow for participants to clearly understand their duties within the group and what is needed to succeed in a collaborative learning environment.

Black, S., Gardner, D. G., Pierce, J. L., & Steers, R. (2019, February 27). Work group structure. Organizational Behavior. https://opentextbc.ca/organizationalbehavioropenstax/chapter/work-group-structure/

Second Language Acquisition

Communication, Diversity and InclusionDEL-3.1

Second language acquisition is learning a second language after the first has been established.

TESL Canada Journal. (n.d.). https://teslcanadajournal.ca/index.php/tesl/index

Soft Skills

Adaptability, CommunicationSFS-1.1, SFS-1.4, SFS-2.8

Soft skills are interpersonal skills or people skills such as communication, listening and time management. These are important in the workplace as they deal with how people work with each other.

Building a Pan-Canadian Soft Skills Framework. FutureWorx. https://futureworx.ca/wp-content/uploads/2019/01/Soft-Skills-Framework-Report.pdf
Touloumakos, A. K. (2022). Taking a step back to move forward: Understanding communication skills and their characteristics in the workplace. Studies in Continuing Education, ahead-of-print(ahead-of-print), 1-20. https://doi.org/10.1080/0158037X.2022.2030698

Team Dynamics

Adaptability, Collaboration, Communication, Creativity and Innovation, Problem-solvingSFS-3.4, SFS-3.5

Team dynamics refer to the relationships between learners in a group and the impact on the way they work and learn together.

Hülsheger, U. R., Anderson, N., & Salgado, J. F. (2009). Team-level predictors of innovation at work: A comprehensive meta-analysis spanning three decades of research. Journal of Applied Psychology, 94(5), 1128-1145. https://doi.org/10.1037/a0015978 (login required).
Delizonna, L. (2017, August 24). High-Performing Teams Need Psychological Safety. Here’s How to Create It. Retrieved from https://hbr.org/2017/08/high-performing-teams-need-psychological-safety-heres-how-to-create-it
Cooke NJ, Gorman JC, Myers CW et al 2013 Interactive Team Cognition Cogn Sci 37 255-285 https://doi.org/10.1111/cogs.12009 (login required).

Transfer of Learning

Communication, Skills for Success Best PracticesASS-4.3, SFS-3.9

Transfer of learning occurs when participants apply information, strategies and skills they have learned in the training room to a new situation or context, such as further training or the workplace.

Transfer of learning: Planning effective workplace education programs. http://library.copian.ca/item/369
Doyle, S. (n.d.). The Transfer of Learning Participants’ Perspectives of Adult Education and Training. https://www.academia.edu/. www.academia.edu/8705385/The_Transfer_of_Learning_Participants_Perspectives_of_Adult_Education_and_Training (login required)
The Seven Factors in the Transfer of Learning Process. https://www.sarclearningcentral.ca/wp-content/uploads/2021/07/The-Seven-Factors-in-the-Transfer-of-Learning-Process.pdf

Virtual Conferencing

Communication, DigitalDEL-1.1

Virtual conferencing is hosting or meeting in a virtual environment online. Virtual conferencing allows participants to connect with instructors and other participants no matter where they are located.

Video conferencing guidelines: Ontario college of teachers. https://www.oct.ca/. (n.d.). https://www.oct.ca/resources/advisories/video-conferencing-guidelines