Document Use

Document Use is reading and using signs, labels, lists, maps, entry forms, and other visual and spatial displays of information. Document Use was one of the nine Essential Skills in the original framework. In the Skills for Success Framework, it is a skill that is embedded in Reading, Numeracy, and Writing.

Plain Language

Plain language is the communication the audience can understand the first time they hear or read it.   Plain language makes information easier to find, read and understand which allows for fewer mistakes and fewer explanations.


Proposals are formal reports to explain how an individual or organization might accomplish the specified project effectively.

Question Structure

Question structure and complexity looks at the specific elements of questions that determine their level of difficulty.

  • Lew, J., & Hardt, M. D. (2011). Controlling complexity: An introduction to question structure. SkillPlan.
  • Mosenthal, P., & Kirsch, I.S. (1994). Defining the proficiency standards of adult literacy in the U.S.: A profile approach. Retrieved July 27, 2021 from https://files.eric.ed.gov/fulltext/ED379531.pdf

Writing Organizational Strategies

Writing organizational strategies can help decide how to present the information in writing and depends on what you are writing, who you are writing for and where will your writing be read.  These strategies include outlines, brainstorming and graphic organizers.


Writing Teaching and Learning Materials

Writing teaching and learning materials are designed to increase participants’ ability to share information using written words, symbols, and images.

The following links include practical, printable, ready-made resources to use in the delivery of Skills for Success training.

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